FAQ

Frequently asked questions

Do I have to provide any photos or graphics for the service?


No. However helpful, not required. We understand this process can be frustrating sometimes knowing how to put the puzzle pieces together. We got you covered!




Do you offer on-going monthly or 'one-off' services?


Yes! What we call our 'al-la carte' service. You can choose individual services on a daily or weekly basis or a monthly package.




What social platforms are included?


Primarily Instagram and Facebook.




Do you full-fill customized requests?


We will do our best to accommodate your specific needs.




Are you a marketing management company?


No. We do not manage your social media account. We simply provide the content for you to post on your social media pages.




Do you offer account management services?


With high requests, we are now proud to offer social media management services. Please email our team or book a consultation call for a customized quote. E-mail: contact@socialmediagrabs.com




Why do I have to 'sign' in to complete Purchase?


This helps enhance the shopping experience for you. You'll be able to track your orders and immediately contact us should you need assistance.




What is the 'Questionnaire' form for?


The purpose of the questionnaire form is to help our team of designers asses your business needs, what you're looking to have done etc. It helps us identify how we can customize your posts the right way. This form only takes 60-seconds and is emailed to you immediately after you make a purchase.




What if I'm not happy with the service?


We strive to do our best to ensure we provide top quality work. This is why we have you fill out a questionnaire form to help us better assist and ful-fill your needs. We offer revisions* for your order so that you are satisfied with the service. For full disclosure of our policy please visit our 'privacy policy' page.




How do I get a refund


You have up to 24-hours to cancel your order to receive a full refund. Once an order is placed and our team gets started on your order, requests for refunds submitted before 48 hours will be issued a 30% refund of the total order price. Any refund requests submitted after 48 hours will not receive a refund. Under special circumstances a credit maybe offered*





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